How does URAC define member engagement?

URAC defines member engagement as active participation and informed decision-making. This definition emphasizes the importance of individuals being not just passive recipients of healthcare but active participants in their own health. Engaged members are encouraged to take an interest in their health and healthcare choices, which leads to better outcomes. They are equipped with information and resources, allowing them to make informed decisions about their care options, treatments, and health management strategies. This level of engagement helps foster a collaborative relationship between members and care providers, ultimately leading to improved satisfaction and health outcomes.

In contrast, the other options either depict disengagement or a passive relationship with healthcare services, which are contrary to the concept of member engagement as defined by URAC.