What action is taken if a shipment is missed?

When a shipment is missed, the appropriate action is to contact the patient to determine reshipment needs. This approach emphasizes communication and customer service. By reaching out to the patient, the organization can understand their specific needs regarding the missed shipment, such as whether they would prefer a reshipment or if there are other concerns related to the shipment. This ensures that the patient is informed and their needs are prioritized, fostering a strong relationship and trust between the organization and its clients.

This method also allows for clarification about any urgency related to the shipment, which can be critical in scenarios where timely delivery is essential for health care or medication. It highlights a responsible approach to customer service by ensuring patients are not left unaware of the missed shipment and can actively participate in the reshipment process.