What is the importance of member rights and responsibilities in URAC standards?

The importance of member rights and responsibilities in URAC standards lies in the principle that informed members contribute to improved healthcare experiences and outcomes. When members are made aware of their rights, such as the right to access health information, make decisions regarding their care, and voice grievances, they become empowered participants in their healthcare journey. Additionally, understanding their responsibilities encourages members to engage actively with the services provided, leading to better health management and outcomes.

This approach aligns with URAC's commitment to quality care and transparency, ensuring that members are not just passive recipients of services but active participants who can advocate for their needs. By focusing on member rights and responsibilities, URAC enhances the overall quality of care and fosters a sense of trust between healthcare organizations and their members.