What type of report does the RMGO receive regarding complaints?

The RMGO (Risk Management and Governance Officer) receives a quarterly summary report regarding complaints. This report is essential because it allows the RMGO to monitor trends and patterns in customer feedback over time, enabling them to address any recurrent issues effectively. By compiling data every three months, the RMGO can evaluate the effectiveness of the organization’s complaint resolution processes, identify areas for improvement, and ensure that customer concerns are being addressed consistently.

In the context of RMGO responsibilities, a quarterly report strikes a balance between frequency and comprehensiveness. It provides enough time for data collection and analysis while remaining timely enough to inform decision-making and policy adjustments. The data in the quarterly summary can lead to actionable insights that can improve customer satisfaction and enhance service quality.

The other options, such as an annual report or a monthly compliance report, may not provide the timely insights needed to respond to emerging trends in complaints. An immediate incident report, while crucial for urgent issues, does not give a comprehensive view of the general landscape of customer feedback.