Which performance measures are monitored to ensure quality management?

The correct answer is based on the concept that performance measures related to patient care directly reflect the quality of the healthcare services provided. Monitoring patient satisfaction is crucial because it gives insights into the patients' perceptions of their care experience, helping organizations identify areas for improvement. Medications events, including errors or adverse effects related to medication administration, are equally vital for ensuring patient safety and effectiveness of treatment. Tracking these metrics is essential in a quality management framework to enhance patient outcomes and promote safe practices in healthcare settings.

In contrast, while employee satisfaction and turnover rates (first option) may influence service delivery indirectly, they do not directly monitor clinical quality. Inventory levels and sales volume (third option) are primarily business operations metrics not focused on patient care quality. Similarly, marketing effectiveness and outreach (fourth option) pertain more to organizational promotion and market presence rather than the direct quality management of healthcare services. Thus, the focus on patient-related performance measures makes the second option the most relevant for quality management in healthcare.